Attitude Survey



Theaim of this study is establishing the attitude of patients in HealthCare for Veterans at the VA Hospital. The survey will explore thelevel of satisfaction of the patients in the facilities, componentsthat can help in making their lives better, as well as the mostsatisfying services. In addition, the research will investigatewhether the veterans might require the VA hospitals to increase theservice options to achieve higher satisfaction ratings. By the end ofthe survey, the study will portray a clear image of the veterans’feelings and opinion regarding the service.

Preliminarydesign issues

Themain issues I experienced when designing the survey was findingexisting sources of information from veterans in healthcarefacilities. This compelled me to prepare a research from scratch. Ihad to book appointments with several veterans enrolled at various VAhospitals. Nevertheless, majority of the respondents were unwillingto be interviewed, especially concerning the issues they experiencedin the line of duty. They claimed that they were under the oath ofrefraining from sharing information with the civilians. Otherpatients were suffering from amnesia and posttraumatic disorderconditions that made it impossible to fill the questions. On theother hand, a survey on directors, chiefs of staff of Department ofVeterans Affairs (VA), associate directors, and public opinion provedhard to avoid bias since the management wanted to portray a positiveattitude of the patients towards their service (Golightly et al.,1994).

Determiningthe best evaluation technique was another challenging task. I wantedto use a linkert scale questionnaire in gathering the essentialinformation. However, the method could be unreliable since someveterans might give answers at creating their desired impression(Schuman &amp Presser, 1981). I solved the problem by designing anattitude survey that explored a variety personal experience of thepatients with the staff, the public, and their family members.

Onthe same note, there is limited research in the field. I could onlyfind two peer-reviewed studies based on the attitude of veteranstowards the staff and the treatment programs. In the first survey,the researcher claimed that several patients were unsatisfied withthe services they get as could be indicated by the several instancesthe patients beat the staff. However, the study was conducted usingqualitative research approach, which means that the researchersrelied on a few incidences (Schuman &amp Presser, 1981). I found theresearch inadequate as the investigator should have investigatedfurther whether the patients involved in beating the staff had mentalhealth problems. The study did not describe the condition, situation,or the reasons that made them conclude that 48% of veterans booked inVA hospitals are unsatisfied with the staff serving them. Besides,both studies were over ten years old. Since then, the healthcareplans and policies for the veterans could have improved positivelyand changed the attitude of the hospitalized veterans.


Thesurvey was administered through an approach called “randomprobability sampling”. The strategy ascertained every patient andstaff member had equal opportunity of participating in the survey.After selection, the participants are given the survey questionnaire(Schuman &amp Presser, 1981).


Thescoring in the survey was based on four evaluation levels: verysatisfied, satisfied, fair, and unsatisfied (Leonard, 2009).


Thesurvey aimed at determining the satisfaction level of the patient’sattitude towards the veteran affairs’ hospitals. The study will usevariables such as job support, job satisfaction, public perception,and direct relationship with the VA facilities’ staff. Thecondition each patient was suffering was another critical variableelement. Patients who expressed that they were very satisfied,satisfied, and fair had a positive attitude towards the hospitalservices. On the other hand, the unsatisfied patients towards theservices offered in the facilities had a negative attitude towardsthe hospital.

Samplesurvey template

Veterans towards Health Care Service at VA Hospital fromhealth providers’ view

Veteran patients

Very satisfied




VA healthcare services offer satisfactory services

I would say the staff is experienced enough to address my problems

Family members do give me adequate support in the hospitals

I can easily get everything I need for making my life bearable in the health services

The cost of treatment is friendly to the veterans

The government has invested adequate resources for helping the veterans

How can you rate the regulations and policies used in the treatment facility?

Attitudethe veterans towards the VA hospitals from the staff

VA hospital staff members

Very satisfied




The patients are co-operative with the treatment staff

I would say I easily understand the veteran patients requirements

Are you comfortable working in VA hospital?

The government provides adequate support to the healthcare facilities.

Do you get adequate support from the relatives, colleagues, and superiors of the active veteran officers?

Are the facilities adequately equipped for meeting the expectations of the patients?

How do you feel regarding the policies and regulations used in running the facility?


Schuman,H., &amp Presser, S. (1981). Questionsand answers in attitude surveys.New York: Academic Press.

Leonard,B. (2009). Departmentof Veterans Affairs, Veterans Health Administration, Hospital ReportCard to the Appropriations Committee of the U. S. House ofRepresentatives.DIANE Publishing.

Golightly,M., Grenfell, J., &amp Australian National Audit Office. (1994). TheAuditor-general: Efficiency audit : Department of Veterans` Affairsuse of private hospitals.Canberra: Australian Government Pub. Service.