Culturaland Emotional Intelligence
Culturaland Emotional Intelligence
Culturaland emotional intelligence are closely related, but culturalintelligence goes some steps further. Cultural intelligence isdefined as a person’s ability to function more effectively incircumstances that are characterized by multiculturalism (Smith,2003). Cultural intelligence enhances one’s ability to adapt fasterand effectively to a new cultural environment. Although people withhigh cultural intelligence are not expected to be experts in allcultures, they have the capacity to utilize empathy, observation, andintelligence to read situations and people. Emotional intelligence,on the other hand, refers to a person’s ability to perceive, takecontrol over, and evaluate emotions (Anker, 2014). Emotionalintelligence includes three types of skills, including emotionalawareness, capability to harness emotions, and manage emotions.
Interpersonalrelationship refers to a deep, close, and strong association betweentwo or more people, which may last briefly or endure. Interpersonalrelationship has three major characteristics. First, interpersonalrelationship is characterized by social exchange, which results fromthe tendency of people engaging in the interpersonal relationship toenter into relations with both tangible and intangible rewards.Secondly, interpersonal relationship is characterized by a need tobelong to a given relationship (Andersen& Chen, 2002). Third,interpersonal relationship is characterized by relational self, whichmeans that it helps individuals in developing the sense of self.
Culturalintelligence influences group communication in two ways. First,cultural intelligence improves people’s capacity to understand andaccommodate cultural differences, which in turn increases theirability to communicate effectively in a group of individuals fromdifferent cultural backgrounds (Smith, 2003). Secondly, culturalintelligence builds a rapport among the group members, which leads tothe establishment of a functional team that can communicateeffectively. In essence, high cultural competence enhances the groupcommunication by helping the group members to understand each otherirrespective of their cultural background.
Culturalintelligence enhances behavioral flexibility of individuals, thusincreasing individuals’ ability to identify solutions to problemswith ease. This is based on the basic definition of intelligence,which is the ability of an individual to respond flexibly to complexor new situations, learn new lessons, and innovate (Schaik &Burkart, 2011). This implies that cultural intelligence reducescultural barriers, which increases the individual’s ability toreason and evaluate alternative solutions in an objective way.
Bothcultural and emotional intelligence provides support to teams inmedical offices. This is because cultural and emotional intelligencehelps health care professionals in addressing issues that arise fromindividual differences in terms of personal characteristics. Inaddition, the two types of intelligence help the health careprofessionals in offering patient-centered care (Birks & Watt,2007). This is because cultural intelligence and culturalintelligence help the health care providers in understanding of theclients’ perspective, thus increasing their ability to offerpatient-centered services.
Undergraduatemedical students should understand two things regarding cultural andemotional intelligence. First, emotional intelligence helps peoplenavigate the workplace social complexities (Schaik & Burkart,2011). Integrating emotional intelligence in medical practice willenhance the performance of students when they start practicing in thefield. Secondly, cultural intelligence requires skills (includinglistening, negotiation, and cross-cultural) in order to help thehealth care professionals in addressing medical challenges withcultural mindfulness. This knowledge will prepare medical studentsand equip them with skills to serve the multicultural society.
Inconclusion, cultural and emotional intelligence are importantconcepts that can help health care professionals in providing qualityservices to a multicultural society. The two concepts help the healthcare providers handling health care problems with objectivity.Cultural and emotional intelligence should be learned and practicedin health care startups, especially those that serve people fromdifferent cultural and social backgrounds.
Andersen,S. & Chen, S. (2002). The relational self: an interpersonalsocial-cognitive theory. Psychologicalreview,109 (4), 619.
Anker,C. (2014). Emotionalintelligence.New York: Sussex Publishers, LLC.
Birks,F. & Watt, S. (2007). Emotional intelligence and patient-centeredcare. Journalof the Royal Society of Medicine,100 (8), 368-374.
Schaik,P. & Burkart, M. (2011). Social learning and evolution: Thecultural intelligence hypothesis. PhilosophicalTransactions of the Royal Society,366 (1567), 1008-1016.
Smith,C. (2003). Culturalintelligence: Working successfully with diverse groups.London: Mind Tools Ltd.