ManagingGroup Communication and Workplace Teams
ManagingGroup Communication and Workplace Teams
Asmall group communication helps in the management of human resourcein the contemporary business environment.
Inthis case a small group is defined by
A common purpose
Interdependence among members
Interaction within the team
Expectation of similar outcomes
Satisfaction from membership
Structure showing the flow of responsibilities and leadership
Communicationnetworks in small groups
Communicationnetworks provide pathways of communication among members of smallgroups.
Communicationamong members of the group takes place through one or morecentralized person.
Thisis achieved through the chain or wheel model.
Ina wheel model, members are restricted to communicate through oneperson who is centrally located.
Ina chain model, members are allowed to communicate with only two othercentrally located persons.
Advantagesof centralized networks include
Informationpasses among members in a random way.
Optionsof the decentralized network include
Circle networks: Designed to encourage complete interaction among members of the team.
All-channel network: Designed to allow interaction among all members of the group.
Advantagesof decentralized networks include
Ability to work for complex tasks
Avoid information overload for central persons
Facilitates members participation
It is time consuming for complex tasks
Leadershipin teams and small groups
Leadershipin small groups can be classified into three groups, namely
Highly directive leadership
Ahighly directive leadership
Leadsthe group in an authoritarian style
Encourages efficiency in the accomplishment of group tasks
It saves on time in emergency situations
Creates a perception that some members had limited input
A one way communication makes the group members feel that the decision was just handed down to them.
Directive leadership may turn manipulative to ensure compliance.Participatory leadership
Offerssuggestions, concern for membership, and suggestions
High members’ satisfaction
High productivity and quality of outcome
Leads to low task efficiency
Offers complete movement and freedom in the group.
Negligent leader gives information if asked to do so, but does not take part in decision making.
Offers little direction and advice
Reduces productivity of group members
Does not satisfy the group members
Conductinga result oriented group communication
Phasesthrough which leaders can take the group
Setting up the agenda for discussion
Expressing the purpose of the group meeting
Explaining the goals by using key questions
Clarification of the leadership expectations
Problem solving phase
Smallgroups follow four steps in developing the problem solvingprocedures, including
Recognition of the difficulty
Ventilation of feelings of the group members
Description of the problem
Development of the solution
Conclusion of the group discussion
Thisinvolves the determination of recommendations and communication ofthe plan of action.
Theconclusion is accomplished through the following methods
Suspending the group discussion
Issuing a minority report
Arbitration, in the case of disagreements
Achieving group satisfaction
Thiscan be achieved by
Showing solidarity by group member expressing support for each
Showing agreement in order to facilitate decision making
Providing emotional support to ensure that no member feels excluded from group discussions
Managing conflicts when they occur
Releasing tension among the group members
Overcoming communication barriers in a group
Formsof communication barriers between groups include
Hidden agenda among some group members
Group thinking communication that is caused by too much of conformity
Special pleading, which occurs when a group member makes a request on behalf of a non-member
Pulling of rank that occurs when one uses his status to make a conviction of team members
Interruption by some members during the group meeting
The use of defensive communication
Strategiesused to conduct large group meetings
Largegroup meetings can be made more effective by
Using rules of procedures to conduct a formal meeting or making decisions
Using the brainstorming techniques
Facilitating high functioning work teams
Effectivenessof work teams can be increased by
Providing team members with information, innovation, and knowledge
Providing the team members with self-directed type of management
Providing an opportunity for team members to achieve and feel satisfied
Factorsthat contribute towards the success of teams include
A clear communication of mission and vision
A clear communication of activities and organizational goals
Communicating expectations to all the team members
Communicating the team or organizational norms and commitment to all the team members
Ensuring that the team communicates effectively with the larger organizational leadership
Communicating the relevant information to team members
Outcomesof a successful working team include
An increase in profits and revenue
Decrease in expenses and wastes
Decrease in customer complaints
A reduction in inventory
A reduction in cycle time
An increase in image management
Enhanced mission and goal statement
A reduction in conflict within the organization
An increase in strategic planning and successful implementation of strategic plans
An increase in utilization of technology for research meetings, and analysis
An increase in the effectiveness of communication