QualityStandards Identification

Theprogram needs to set quality standards for the clients such as Mr.Wu, Struwer, Mr. Hua, and Professor Xianing. Mr. Wu is the Zi’smanager. He is very rich. He wants to have a successful aquarium.Struwer outlined SI’s interest for having future business in China.Mr. Hua is the manager of the construction site. He takes care of allconstruction risks and issues. Professor Xianing is appreciative ofpeople who have interest in Science. He is the known custodian of thesharks. Professor Xianing is very important in keeping the sharksliving until the completion of the aquarium construction.


Toensure organizational standards, the quality of construction as wellas operations were considered with minimal alterations to scope. Thisis a bit expensive however it lines up with working out areas thatneed to be prioritized more.


Externalregulators aim for a high quality standard in order to attract moreclients.


Toverify the standards, Spector Install and Zhong will process themeasurements and their criterion will be used in recognizing howsuccessful the project is. This will be reviewed by Zhong investmentsafter.

Costof Quality

Costof quality will be compared against the advantages. Two primaryfactors are expected to assist in reducing the total cost. First,Shark World will buy quality material from other countries such asChina. This will be beneficial to Spector Install in reduction of thetotal cost as well as increasing margin. Second, Shark World willhave skilled workers that will assist Spector Install in reducing thetotal cost.

Costof Conformance

Byimplementing cost control, the group will be able to work within thebudget. This can only be made possible by following the qualitymetrics. On-time performance urges Spector Install to offer servicesfor swimmers to swim along with sharks in a certain budget and time.Hence, it is important to create a connection between sewage systemand the public system in order to deliver prompt performance. Priorto buying materials quality of the products and the price must betaken into account. It is also important to ensure a low defectfrequency. At Shark World, the profit margin is 8% hence it isimportant to retain the defect frequency during the construction atzero or low.

Costof Non-conformance

Non-conformancemay lead to delays and overspending. Delays usually happen insubmitting the needed materials for the construction. Hence themanager uses locally used materials which do not reach theinternational standards. This delay may result to increased failurerate. Availability has to be given importance as well. A 24/7 accessto employees as well as accessibility of materials is necessary. Inthe absence of conformance, the company must have an alternative incase something happens to the workers.


Thequality of the standards will be measured using a metrics includingon-time performance, cost control, defect frequency, failure rate,validity, and reliability.


Desired Quality

Realized Quality

Install Sewage system

Hook up the sewage system with public system

Install pumps and filter system

Install filters

Install distribution boxes and control panels


Achecklist is a planned tool, more often than not component-specific,employed to confirm that certain required steps have been conducted.

Checklistfor the project includes the following:

  1. Project Organization

    1. Identifies individuals involved in major aspects of the projects

    2. Discusses the responsibilities of each individual

    3. Organization chart is prepared to have a fixed outline of individuals involved

  2. Project Description

    1. There is a thorough summary of work to be conducted such as measurements and data files to be acquired

    2. Provides work schedule indicating critical project points, e.g., start and completion dates for activities such as sampling, analysis, data or file reviews, and assessments

    3. Details geographical locations to be studied, including maps where possible

    4. Discusses resource and time constraints, if applicable

  3. Quality Objectives

    1. Identifies performance and measurement criteria for information to be gathered and acceptance criteria for information acquired from past studies, such as project action limits as well as laboratory detection limits and range of expected concentrations of each parameter of interest

    2. Describes precision

    3. Discusses representativeness

    4. Addresses bias

    5. Recognizes the importance of having completeness

    6. Describes the importance of comparability

    7. Discusses desired method sensitivity

  4. Special Certifications and Training

    1. Recognizes project personnel specialized training or certifications

    2. Explains how this training will be given

    3. Indicates personnel responsible for assuring these are satisfied

    4. Identifies where this information is documented

  5. Assessments and Response

    1. Lists the frequency, number, and type of evaluation activities that should be conducted

    2. Recognizes individual(s) accountable for giving assessments, signifying their authority to issue stop work orders, and any other possible participants in the assessment process

    3. Describes how and to whom evaluation information should be reported

    4. Recognizes how corrective actions must be addressed and by whom, and how they should be documented and verified.